How To Update Your Payment Card On ShopPay.

When customers have tried to update their ShopPay payment method, they received the error message "We had trouble updating your payment info. Please try again." What to do?

This error message happens if customers remove their payment method from their ShopPay account and then try to add a new one. What you have to do is first add a new payment method to your ShopPay account and save it.

YOU NEED TO ADD A CARD BEFORE YOU DELETE YOUR CARD TO AVOID ERRORS WITH PAYMENTS ON YOUR ACCOUNT.

You can see this in the example screenshots below:

1.) Customer goes to edit their payment method on the ShopPay Payment Method edit screen

2.) They click the three dots on the right side of the card and then click the Red Trash icon (DON'T do this). For clarification, you must NOT click this, as it will prevent you from adding a payment method to your ShopPay account anymore. Instead, your customers should click the “Use a different card” button.

3.) They are then met with the error message "We had trouble updating your payment info. Please try again." and are unable to add their payment method anymore

Instead of this, what your customer SHOULD be doing, is clicking the “Use a different card” button and adding the card:

If your customers properly follow the instructions and update their payment method using the “Use a different card” button, then their payment method will be properly updated.