Here at COABE we offer subscription options on select items in our store to make your life easier with the convenience of not having to remember or take the time to reorder your favourite products.
Additionally, to thank you for your loyal custom, we offer discounts for subscribing giving you even more value for money!
You have full control over your subscriptions to pause, cancel or modify at any moment you so wish.
For your convenience, subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered after each successful renewal.
For example, if you started a monthly subscription, then the system will automatically charge your selected payment method each month and you will get the products to your doorstep each month, without the need to place the order by yourself!
Can I pause or cancel a subscription?
Yes, of course. You can pause or cancel a subscription any time you want in the customer portal, as seen in the screenshot below.
The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions if you create an account in your shop.
You can also access the customer portal by clicking here
How can I skip or reschedule a charge?
You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.
Can I add products to my subscription?
Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.
What happens if the payment can't be processed?
If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.